Privacy and Cookies Policy
Last Updated: 21/10/2024
At Radcliffe Taxis (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website www.radcliffetaxis.co.uk (the “site”).
By using the site, you agree to the practices described in this policy, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
1.1 Personal Data:
We collect personal information that identifies you as an individual, such as your name, email address, telephone number, and any other information provided when submitting an enquiry or job application through our site.
1.2 Non-Personal Data:
We collect non-personal information that does not identify you directly, such as your browser type, IP address, device information, and the pages you visit on our site.
1.3 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our site. You can adjust your browser settings to refuse cookies or alert you when they are being used.
2. How We Use Your Data
2.1 Operating the site:
We use the information collected to operate and maintain the site.
2.2 Improvement of Services:
We may process your data to improve our services, customer experience, and the functionality of our site.
2.3 Personalisation:
We may use your data to personalise your experience on the site, providing relevant content and services.
2.4 Communications:
We will use your information to send communications related to your enquiry or job application, only with your consent when required.
3. Legal Basis for Processing Data
3.1 Contractual Obligations:
We process your personal data to fulfil a contract.
3.2 Legitimate Interests:
We may process your data to pursue our legitimate interests, such as improving services, provided it does not infringe on your rights.
3.3 Consent:
Where required, we will obtain your consent before sending marketing communications. You can withdraw consent at any time.
4. Sharing Your Information
4.1 Service Providers:
We may share your personal data with trusted third-party service providers who assist us in operating our business, such as payment processors and hosting providers, ensuring they comply with GDPR requirements.
4.2 Legal Obligations:
We may disclose your information if required by law or in response to legal requests.
4.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
5. Data Retention
5.1 Retention Period:
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory obligations.
5.2 Deletion of Data:
When your personal data is no longer required, we will securely delete or anonymise it in accordance with applicable law.
6. Your Rights Under GDPR
6.1 Right to Access:
You have the right to request a copy of the personal data we hold about you.
6.2 Right to Rectification:
You can request that we correct any inaccuracies in your personal data.
6.3 Right to Erasure:
You have the right to request the deletion of your personal data, subject to any legal obligations.
6.4 Right to Restrict Processing:
You may request that we restrict the processing of your personal data.
6.5 Right to Data Portability:
You may request that we provide your personal data in a commonly used, machine-readable format.
6.6 Right to Object:
You have the right to object to the processing of your personal data, especially for direct marketing purposes.
6.7 Right to Withdraw Consent:
You may withdraw your consent at any time where consent is the basis for processing your data.
7. Data Security
7.1 Security Measures:
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure.
8. Third-Party Links
8.1 External Sites:
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any personal information.
9. Job Applications
9.1 Personal Data Collection for Job Applications:
When you apply for a position at Radcliffe Taxis, we collect and process your personal data, including but not limited to your name, contact details, CV, qualifications, and employment history, to evaluate your application and determine your eligibility for employment.
9.2 Legal Basis for Processing Data in Recruitment:
The legal bases for processing your personal data during the recruitment process are:
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- Contractual Necessity: We process your personal data in order to take steps at your request prior to entering into an employment contract, such as reviewing your qualifications and experience.
- Legitimate Interests: We have a legitimate interest in processing your personal data to manage our recruitment process, ensuring that we hire suitable candidates for available roles. Our legitimate interests are not overridden by your rights and interests.
- Consent (for Special Categories of Data): In certain cases, we may process special categories of personal data (e.g., health information, criminal background checks) where necessary and with your explicit consent. You have the right to withdraw your consent at any time.
9.3 Retention of Application Data:
If your application is unsuccessful, we may retain your personal data for a limited period, as specified in our data retention policy, in case suitable opportunities arise in the future. You can request the deletion of your data at any time by contacting us.
9.4 Data Security and Confidentiality:
We take appropriate measures to ensure that the personal data provided during the recruitment process is handled securely and confidentially and is not shared with unauthorised third parties.
10. Changes to This Privacy Policy
10.1 Policy Updates:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review the policy regularly for updates.
11. Our Booking Application
11.1 Data Collection:
Our booking apps may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, and contact numbers.
11.2 App Features:
The booking apps may request access to your contacts list, if you wish to use the ‘buddy feature’. This allows us to send messages to another person in your contact list when you are using our services. Any personal information used is only for the operation and fulfilment of a service requested by you.
12. Contact Us
12.1 Enquiries:
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please use our contact form.